Frequently Asked Questions

Booking Questions

Trip Related Questions

Airport Service Questions

[divider]

Booking Questions

How can I receive a quote?

You can fill out our Get A Quote form by clicking here and a customer representative will respond within 4 hours or you can contact our office at 800-815-6450 and one of our representatives will be more than happy to assist you.

 

What area(s) do you service?

Bay Area.  An out of zone charge of $45 will apply to reservations south of Sunnyvale and east of San Ramon.

 

What method of payment do you accept?

We accept all major credit cards and cash.

 

Can I make reservations online?

Yes, once you decide which package/vehicle you are interested in, please add it to your “cart” and checkout.  The checkout page is a secured reservations page. Within 24 hours you will receive a confirmation via email or phone by one of our representives.

 

Do I need a credit card to make a reservation?

Yes, you do need a valid credit card to hold the reservation.

 

How do I confirm my reservation?

We will email you a confirmation. In the event that you did not receive an email or a call from us, please contact us at contact@rixoslimo.com or contact our office at 800-815-6450 to be sure we received your information correctly.

[divider_top]

Trip Related Questions

Can I request a specific driver?

You can put in a request for a certain driver and we will do everything possible to process your request.

 

When does my time start?

Billing starts at the first pick-up time, and ends at the drop-off time stated on the reservation, or at the time of the last drop-off for jobs which run over their allotted time.

 

Is there an iPod/iPhone cable to play music in the vehicle?

Yes. Please be courteous and leave the cable connector in the vehicle when you and/or your guest(s) leave as there will be a charge for a missing appliance.

 

What kind of drinks are in the limousine?

We provide complimentary champagne, water, and soft drinks with ice, napkins, and glasses.

 

Can I bring additional drinks and food during our trip?

Yes.

 

Can I bring a cooler in the vehicle?

Yes, a travel size cooler will be acceptable.

 

Can we bring our child(ren) during the trip?

Yes, the child(ren) is counted as a passenger.

 

Can I bring my child(ren) to the winery?

Please contact the winery of your choice to see what their policy is in regards to bringing children.  Every winery has a different policy.

 

Can I bring a pet?

Yes, if the pet is under 20 Ibs.  You are responsible for any incidents that may happen to the vehicle.

 

Who makes the reservation(s) for the wineries?

The customer makes the reservation(s). We also offer a Concierge Service, which is a one-time, non-refundable fee of $100.

 

Can I let the driver know on the day of my trip if I choose to extend the duration?

Yes, you may let the driver know on the day of service, but please contact the office in advance to make sure that the vehicle/driver is available as either one may already be booked in advance for a job after your service.

 

Can I let the driver know which wineries I would like to visit on the day of my trip?

Yes, but we do request to know which wineries you would like to visit in advance to better assist the driver.

 

Can I smoke in the vehicle?

No, the entire fleet consists of strictly non-smoking vehicles. If a customer chooses to smoke, our chauffeur(s) is instructed to, and will locate a safe area where the customer(s) can exit from the vehicle and smoke outside of the vehicle.

 

Where can I eat my lunch?

You are more than welcome to eat lunch in the vehicle or at a winery of your choice.

 

When will I be expected to pay for service?

You will be charged a minimum deposit fee of $50.00 on your credit card at the time of reservation. The remaining balance can be charged to the credit card on file or you can pay cash to the driver on the service day.

[divider_top]

Airport Service Questions

Where will my driver meet me at the airport?

Curb side.

 

If my flight number or time happens to change, should I let you know?

Yes.